“With this bill we’re putting in place some common sense reforms,” the president said during signing ceremonies at the White House. As he signed the law, he was flanked by key Congress members who helped usher in the legislation. The Credit Card Accountability, Responsibility and Disclosure Act (or Credit CARD Act) of 2009 includes the most sweeping changes in how credit cards are marketed, advertised and managed in decades

The law limits when credit card interest rates can be increased on existing balances and allows consumers whose interest rates have been increased to reduce their annual percentage rates (APRs) to previous levels if they’ve been good and paid their bills on time for six months. Read the act.

45 days’ notice starting Aug. 20
Consumer protections will be phased in over the next 15 months with the earliest starting Aug. 20, 2009. By that date, all card issuers must begin giving 45-day advance notice of significant changes in card terms. That is also the deadline for giving consumers at least 21 days (instead of the current 14) to pay their monthly credit card bills. (See an interactive timeline of how the bill became law and when its provisions take effect.)

The bulk of the consumer protections — limiting when interest rates can be increased, banning universal default and double-cycle billing, and restricting credit cards for minors, among others — take effect Feb. 22, 2010. The timing of the law was a major point of contention during Congressional debate on the bill. Consumer advocates argued families struggling in the recession needed help sooner while banking lobbyists pushed for more time to implement changes in billing, operations and computer systems required by the law.

Provisions for restoring interest rates to previous levels if cardholders show six months of good behavior do not start until Aug. 22, 2010. Making gift cards valid for at least five years and requiring that fees are reasonable also take effect by August 2010.

Federal rules approved by regulators in December 2008 overlap with the new law and cover many but not all of the same practices. Those federal rules take effect July 1, 2010.

Other provisions of the bill include:

* Fines of up to $5,000 for card issuers that violate the act.
* Banning universal default and double-cycle billing.
* Prohibiting over-limit fees unless consumers agree to allow transactions that exceed their credit limits to go through rather than be denied.
* Fees for late payments, over-limit charges or other penalty fees must be reasonable and related to the violation.
* Extending the life of gift cards and gift certificates so that they cannot expire within five years of activation. Banning dormancy or inactivity fees on gift cards unless there has been no activity in a 12-month period.
* Banning credit cards for people under the age of 21 unless they have adult co-signers or show proof that they have the means to repay the debts. College students must get permission from parents or guardians to increase credit limits on joint accounts they hold with those adults. The new law will ban those free pizza and T-shirt giveaways — popular on many college campuses — if students sign up for credit cards. Colleges, universities and alumni associations would have to disclose the nature of contracts they sign with credit card marketers allowing access to student and alumni contact information.
* Requiring that card issuers disclose how long it would take to pay off credit card balances if cardholders make only minimum payments each month and how much users would have to pay each month if they want to pay off their balances in 36 months.

Obama said the law is for “people who found out that credit cards are a one-way street. It’s easy to get in but almost impossible to get out.” He warned, however, that the law doesn’t give consumers an easy pass: “We expect consumers to live within their means and pay what they owe,” the president said.

U.S. Sen. Carl Levin, a Michigan Democrat who has been holding hearings on credit card abuses since 2007, attended the signing along with Rep. Carolyn Maloney of New York and Sen. Christopher Dodd of Connecticut. Both are credited with ushering the legislation through the House and Senate, respectively, leading up to this week’s passage.

“Credit card companies have crossed line after line with outrageous practices that hurt American families and businesses,” Levin said. “They underestimated the ability of Congress to turn public outcry into public policy. We faced powerful forces against this effort, but we prevailed. Millions of Americans will benefit now that some balance of power is being restored between cardholders and card issuers.”

Said Dodd: “Gone are the days of gouging hardworking families with ‘any time, any reason’ rate increases and unreasonable fees and penalties. With the signing of this bill, President Obama has ushered in a new era where consumer protections will be strong and reliable, rules transparent and fair, and statements clear and informative … Today is the day we finally make credit card companies accountable to their customers and responsible for their actions.”

Not covered
The new law does not cap how high interest rates can go. Nor does it limit when APRs can be hiked on future purchases. People with business or corporate credit cards will not have the same protections as people with personal credit cards because the new law and the federal rules apply only to consumer credit cards.

The banking industry has said the new law would mean higher interest rates for all customers — including those who pay their bills on time and have good credit — and lowered credit limits or no credit cards at all for high risk customers with bad credit. Annual fees would also return as a routine component of many cards, according to issuers.

“Credit cards provide access to credit for millions of Americans and small businesses every day,” Kenneth Clayton, senior vice president for card policy for the American Bankers Association, said after the senate Banking committee approved a previous version of the reform bill. “Making this credit available is a very risky business and the committee’s action today will unfortunately make it harder — not easier — for banks to continue doing so. Credit card lenders of all sizes will likely have to pull back on providing reasonably-priced credit to a wide range of consumers and small businesses. It is hard to see how that makes good policy sense.”

Opponents of the law say the majority of Americans manage their credit well and the new restrictions will hurt those consumers more than help card users who default on payments. Opponents also objected to the timing of the law, saying it will restrict credit at a time when the economy needs more consumer spending to pull out of the recession.

Many of the major banks have received federal tax dollars to help bail them out of the Wall Street meltdown. Credit industry analysts have projected those banks will struggle to make profits into 2010 as credit card defaults rise to record levels. Some industry estimates are that the new law could cost banks tens of billions of dollars in lost revenue from interest charges and late fees and penalties. Credit industry analyst R.K. Hammer estimates that credit card companies will generate $20.5 billion in fees in 2009 — up from $19 billion in 2008.

“Who are they kidding?” Maloney asked in a newsletter sent minutes after the signing to her supporters. “They’ve already been cutting credit lines and raising rates as a result of the overall financial crisis.”

She added: “It was a long and bumpy road. Some credit card issuers fought these reforms every step of the way — and they were still at it as recently as Tuesday, claiming these reforms will hurt consumers and result in increased interest rates and reduced credit availability.”

I just don’t know what companies are thinking these days.
How Chase Bank Has Forgotten About the Customer

I had a call into Chase about an issue with my credit card the other night and couldn’t believe what I heard. My discussion with a customer service representative was not going where I wanted it to, so I asked to talk to a supervisor. I was told that there was no supervisor to talk to, but if I wanted to, I could just give her my number and she’d have someone call me back. I found this to be quite interesting (no supervisor? come on!) and tried to reason with the rep to have someone with any authority get on the phone, but got the same thing . . . nothing.

From there, I went on to tell her that I was a loyal customer for around 13 years and was just not happy with the service I was getting. Want to hear the response?

“If you’re not happy, then I’ll close your account for you right now”

Really?!?

“I just told you I was a loyal customer for 13 years and you’re telling me to close my account if I’m not happy?”

“Yes, sir. Do you want me to close it?”

(I took notes, because I was so surprised by this response)

I don’t know about you, but I don’t think companies are in business to chase away their customers, do you? Somewhat stunned, I got off the phone and waited for morning to call back and talk to a supervisor. When I got on the phone with a supervisor (after telling the customer service rep I was calling about bad service), it happened again! I explained that I was not happy with the service I recevied and was almost instantly told that if I wasn’t happy then she would close my account . . . she almost begged me to do so.

In a daze, I laughed and asked if this was a big joke. It was not. Not only was it surprising in content, but in tone as well; she was simply nasty to me. I was told that the company now had a policy which requires customer service and their supervisors to close someone’s account if they don’t like the service they are getting.

Apparently, Chase has established a policy where they send away people who aren’t happy with their service. There is no attempt to rectify the situation. They just want you, the problem, to get lost.

Why waste their time keeping someone happy? There are plenty of other customers to rip off on both ends of banking (low savings interest rates and high borrowing interest rates).

With this situation in mind, I’m asking you to boycott Chase. It is the customer that comes first, and if they are too lazy to give good service, then they don’t deserve to have any customers, plain and simple.
What Can We Learn From This Situation?

I refinanced my home through Crossland Mortgage with a rate of 6 5/8 15-year, loan amount of $208,000. My house was appraised at $247,000 which meant that I would have a 82% loan/value; so, I’d have PMI.

No sweat. In around 4 months, I’ll pay down the principal and be at 80% loan/value to get rid of the PMI and Crossland Mortgage verified they would allow PMI to be dropped at that time.

Then, I get “sold” to Chase Manhattan. And guess what!? You HAVE to be with Chase making payments minimally for 24 months before you can EVEN HAVE THE PMI REMOVED!! And to make matters worse, Chase Manhattan had a class action suit of improprieties with regards to the PMI (1-888-285-3609 for info.).

As a result of the settlement for all loans made AFTER July 1, 1999; if you are paying PMI and you are at or below 80% loan to value, YOU DON’T NEED TO HAVE 24 MONTHS OF PAYMENTS to have the PMI dropped!!!

So when I called them after the class action settlement, they said I don’t qualify.

I didn’t even get my loan with you Bozos in the first place!! Then you tell me I have to pay PMI for a FULL 24 calendar months!! You get sued for this VERY THING, and you idiots STILL WANT 24 MONTHS from me of payment history??!!??

When trying to use the cards, they were declined and later informed that the card was closed. There seems to be a recent uptick in this activity, so keep a close eye on any Chase credit cards that you have.

So far, it’s tough to say if this mostly affects Washington Mutual customers or if anybody with a Chase credit card is at risk. Wamu cardholders have plenty of complaints (see Wamu Cards Absorbed by Chase), but some longtime Chase customers have been fired as well.