Author Archives: Admin
What to Do if a Credit Card Company Lowers Your Credit Line Limit
Mr. Money Video
Boycott Chase Bank and Learn What Not to Do In Customer Service
Sounds pretty extreme, right?
I just don’t know what companies are thinking these days.
How Chase Bank Has Forgotten About the Customer
I had a call into Chase about an issue with my credit card the other night and couldn’t believe what I heard. My discussion with a customer service representative was not going where I wanted it to, so I asked to talk to a supervisor. I was told that there was no supervisor to talk to, but if I wanted to, I could just give her my number and she’d have someone call me back. I found this to be quite interesting (no supervisor? come on!) and tried to reason with the rep to have someone with any authority get on the phone, but got the same thing . . . nothing.
From there, I went on to tell her that I was a loyal customer for around 13 years and was just not happy with the service I was getting. Want to hear the response?
“If you’re not happy, then I’ll close your account for you right now”
Really?!?
“I just told you I was a loyal customer for 13 years and you’re telling me to close my account if I’m not happy?”
“Yes, sir. Do you want me to close it?”
(I took notes, because I was so surprised by this response)
I don’t know about you, but I don’t think companies are in business to chase away their customers, do you? Somewhat stunned, I got off the phone and waited for morning to call back and talk to a supervisor. When I got on the phone with a supervisor (after telling the customer service rep I was calling about bad service), it happened again! I explained that I was not happy with the service I recevied and was almost instantly told that if I wasn’t happy then she would close my account . . . she almost begged me to do so.
In a daze, I laughed and asked if this was a big joke. It was not. Not only was it surprising in content, but in tone as well; she was simply nasty to me. I was told that the company now had a policy which requires customer service and their supervisors to close someone’s account if they don’t like the service they are getting.
Apparently, Chase has established a policy where they send away people who aren’t happy with their service. There is no attempt to rectify the situation. They just want you, the problem, to get lost.
Why waste their time keeping someone happy? There are plenty of other customers to rip off on both ends of banking (low savings interest rates and high borrowing interest rates).
With this situation in mind, I’m asking you to boycott Chase. It is the customer that comes first, and if they are too lazy to give good service, then they don’t deserve to have any customers, plain and simple.
What Can We Learn From This Situation?
Customer service is Paramount! If you treat your customers like crap, there will be a backlash against you, especially in the days of the internet. If you treat them well, they will tell their friends and you will only see positive results! With so much choice (except when it comes to cable TV & telephone providers), we, the consumer, have the power to not only choose another, better, option, but also to tell the rest of the world of our experiences.
Chase Bank Sucks HOME
Name:Jeff Sullivan
Comments:
I refinanced my home through Crossland Mortgage with a rate of 6 5/8 15-year, loan amount of $208,000. My house was appraised at $247,000 which meant that I would have a 82% loan/value; so, I’d have PMI.
No sweat. In around 4 months, I’ll pay down the principal and be at 80% loan/value to get rid of the PMI and Crossland Mortgage verified they would allow PMI to be dropped at that time.
Then, I get “sold” to Chase Manhattan. And guess what!? You HAVE to be with Chase making payments minimally for 24 months before you can EVEN HAVE THE PMI REMOVED!! And to make matters worse, Chase Manhattan had a class action suit of improprieties with regards to the PMI (1-888-285-3609 for info.).
As a result of the settlement for all loans made AFTER July 1, 1999; if you are paying PMI and you are at or below 80% loan to value, YOU DON’T NEED TO HAVE 24 MONTHS OF PAYMENTS to have the PMI dropped!!!
So when I called them after the class action settlement, they said I don’t qualify.
I didn’t even get my loan with you Bozos in the first place!! Then you tell me I have to pay PMI for a FULL 24 calendar months!! You get sued for this VERY THING, and you idiots STILL WANT 24 MONTHS from me of payment history??!!??
AMAZING!!!
Watch Your Chase Credit Cards
Tuesday July 14, 2009
Some Chase credit card users report that their cards were unexpectedly canceled.
When trying to use the cards, they were declined and later informed that the card was closed. There seems to be a recent uptick in this activity, so keep a close eye on any Chase credit cards that you have.
So far, it’s tough to say if this mostly affects Washington Mutual customers or if anybody with a Chase credit card is at risk. Wamu cardholders have plenty of complaints (see Wamu Cards Absorbed by Chase), but some longtime Chase customers have been fired as well.
I don’t think there’s a clear explanation why the cards were canceled. This is another sign of a scary environment where you should pay close attention to your credit, where you use your cards, and your monthly payments.
Greedy Bankers Chase/Ocwen stole my home of 26 years
Debtors Revolt calls CHASE BANK!!!
Washington Mutual is now Chase Bank
Chase Bank Expands into Extortion and Loansharking
CHASE BANK IS A BIG JOKE .
